faq - Rapid Cleaning NYC


Frequently Asked Questions

General Questions

You can call our toll free number, fill out request form online, or send email,

Depends on service provided. Certain services have a set fee. Most standard cleanings (minimum 2hrs) are charged on an hourly basis.

Yes, every effort will be made to provide the same staff member if scheduling permits.

No…. However this may depend on service requested. Photos are encouraged for proper assessment of cleaning fees.

Yes, cleaning supplies are provided for standard cleaning, but you are welcome to use supplies of your liking.

Contact us as soon as possible. We pride ourselves on exemplary customer service

Scheduling Questions

Yes, depending on service and time of request.

That’s up to you. We ask that you provide access to the property by leaving any pertinent information in the request form.

Yes, most of the time however we allow an 1 hr grace to account for traffic and weather circumstances. If they will be late you will be contacted with updated ETA

Upon completion. Your invoice will reflect time spent in home (for standard cleanings) and/or services provided

Yes, but only for recurring customers. You may cancel service at any time without penalty

Cleaning Questions

For homes:
-sweeping moping of floors, cleaning of counters tables and surfaces, refrigerator clean outs, trash empty and removed. Kitchen and bathroom cleaning.
For offices:
- trash disposal, bathroom cleaning, surface cleaning of counters an desks, vacuum of
Carpet and/or sweeping/mopping of floors

Standard cleanings, sanitizing and disinfectants services, contracted services available, office cleaning packages. Please visit website for full list of services

Generally one cleaner is sent. However, if the job requires more than one, we will provide staffing accordingly

Yes, potential employees are interviewed, references provided as needed and trained in proper infection control protocol